State of California — COAST Hiring Platform

UI · UX · Research & Testing · Enterprise · Govtech · Human Resources

Redesigning a paper-based hiring system to process 7,000 correctional officer candidates across five business units.

State of California — COAST Hiring Platform cover

The Solution — Task View Concept

We didn't have time to build out complex workflows - we relied on straightforward booleans to develop workflows that could run concurrently and consecutively.

Thoughtfully designed tables that prioritized actionable data allowed users to maintain flow when working at high volume while being able to dig deeper if they smelled a problem.

01

Iconography & Color

We leveraged high contrast by shape and color to help users quickly identify the status of an application and prioritize their work accordingly.

Color was never used to describe status or state in isolation.

Iconography system used for candidate state at-a-glance
Iconography system used for candidate state at-a-glance
02

Smart Filtering

High-use filters positioned above task views for quick access; advanced filters for power users.

Filtering interface showing advanced and common filter placement
Filtering interface showing advanced and common filter placement
03

Actionable Tables

Inline actions or edits were reserved for high volume actions (such as having to enter scores from hand written documents) and quick decision making (the table had enough context to take certain actions with confidence).

Actionable tables with inline task-specific controls
Actionable tables with inline task-specific controls
04

Event Management

A team had to plan, perform, and record physical fitness testing events that happened multiple days a week across multiple locations.

Automation rules interface for high-repetition hiring workflows
Automation rules interface for high-repetition hiring workflows
05

Scannable but Ignorable

Each section may have multiple users within different roles working within them, but they needed access to all the same information. Clear sections and a design principle that our primary color only be used for interactive elements helped reduce cognitive load and improve focus on longer pages. The header for each applicant helped with sensemaking and prioritization by providing context and general status.

Backgrounds task view showing sectioned applicant information
Backgrounds task view showing sectioned applicant information

Results

MVP launched within 4 months; complete rollout in one year. They're handling physical fitness exams with 1,000+ candidates a month.

COAST won a "Best of California Award in Innovation" at the California Innovation Summit, summer 2024.