Mr. Cooper Mortgage Platform
Delivering a fully responsive mortgage management app for 16 developers — simultaneously white-labeled for USAA.
- UX
- UI
- Research & Testing
- CSS
- Responsive
- Fintech
The Problem
Nationstar Mortgage had always struggled with technology. When they rebranded as Mr. Cooper, they elected to go all-in on a fully responsive web application for borrower mortgage management. The branding agency was behind on the branding concepts, leaving the development team at Pivotal Labs without even wireframes to begin with.
I had to move fast and keep 16 developers fed, while also:
- Supporting 3 view ports
- Performing regular user tests.
- Developing a white-label theme.
Instead of traditional wireframes-to-visuals workflows, we added fidelity to features over time. Everything was always in a 'final' design state, but as tokens and styling were defined, the application was updated globally.
This allowed us to keep moving fast while still delivering a high quality experience by the end.
